SHIPPING

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Free shipping for all orders.​

All orders are shipped by the next business day.

 

Next-day shipping does not include products that are custom-ordered / especially prepared such as mithai and some condiments.

In the rare instance of any delay, we shall keep you informed. 

 

How do I check the status of my order?  
When your order has shipped, you will shortly receive an email notification from us which will include a tracking number you can use to check its status. 

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REFUNDS

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Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

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In the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. 

 

We are unable to accept returns due to variance in taste, colour, and aroma. The food is grown naturally and/or made by hand, and therefore no two batches of food will be identical. 

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We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement. 

 
To start a return, you can contact us at support@healthyfamilyorganics.com 

 
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.